Customer Care

FAQs

Establishing an Account

I’m purchasing a property served by Aquarion. How can I establish an account?

I’m building a new home. How can I connect it to Aquarion’s water lines?

I’m a landlord and want my tenant to pay for the water.

I’m a tenant and I want the water bill in my name.



Closing an Account

I’m selling my home. How do I close my account?

I’m moving out of a rental property. How do I close my account?



Reporting Theft of Service

What is “theft of service”?

What should I do if I suspect someone is stealing water?


Getting in Touch with Aquarion

I’ve had a great experience with Aquarion. How can I tell you about it?

I’ve had a not-so-great experience with Aquarion and I want to tell you about it.

 


Establishing an Account

I’m purchasing a property served by Aquarion. How can I establish an account?

Please contact our office at (603) 926-3319 (Local) or (800) 403-4333 to provide the closing date, forwarding address, and new customer information.

I’m building a new home. How can I connect it to Aquarion’s water lines?

You can get the process started by filling out the “Inquiry for New Water Service” form found under “New Service.” And welcome to Aquarion!

I’m a landlord and want my tenant to pay for the water.

Please call us at (603) 926-3319 (Local) or (800) 403-4333. If the tenant fails to pay, the water service may be terminated for non-payment.

When the tenant moves out of your property, he or she needs to notify us. We will then automatically place the account back in the landlord's name unless the landlord instructs us to shut off the service.

I’m a tenant and I want the water bill in my name.

Tenants may transfer billing to their name. If you’re in a multi-unit dwelling, you will need an independent service line to obtain an individual Aquarion account.

To obtain an account, please call us at (603) 926-3319 (Local) or (800) 403-4333 with the following information:

  • Address where water service will be established (i.e. service address)
     
  • Billing address if different from the service address
     
  • Service start date (i.e. your move-in date)
     
  • The name of any other persons (e.g. spouse, child) who will be authorized to access your account. 

Closing an Account

I’m selling my home. How do I close my account?

Please call us at (603) 926-3319 (Local) or (800) 403-4333.

I’m moving out of a rental property. How do I close my account?

To stop service at your current location, contact us with the date you wish the service to end and a mailing address where Aquarion can mail your final bill.


Reporting Theft of Service

What is “theft of service”?

The term refers to a serious crime – tampering with or bypassing a meter in order to receive utility service free of charge. Aquarion has an aggressive program to stop the theft of service. It’s important for everyone to watch for people stealing utility services of any kind because it costs all customers money.

What should I do if I suspect someone is stealing water?

Please help Aquarion in pursuing utility thieves, preventing injury, and stopping increased rates due to utility theft. If you’re aware of any theft, please call us at (603) 926-3319 (Local) or (800) 403-4333.
 


Getting in Touch with Aquarion

I’ve had a great experience with Aquarion. How can I tell you about it?

Please call us at (603) 926-3319 (Local) or (800) 403-4333. You may also e-mail us at aquarioncustomerservice@aquarionwater.com. We want to hear from you!

I’ve had a not-so-great experience with Aquarion and I want to tell you about it.

Call us! The only way we can improve our service to you is to understand when your needs are not met. Please call us at (603) 926-3319 (Local) or (800) 403-4333. You may also e-mail us at aquarioncustomerservice@aquarionwater.com. We want to hear from you!