Customer Care

FAQs

Establishing an Account

I’m purchasing a property served by Aquarion. How can I establish an account?

I’m building a new home. How can I connect it to Aquarion’s water lines?

I’m a landlord and want my tenant to pay for the water.

I’m a tenant and I want the water bill in my name.



Closing an Account

I’m selling my home. How do I close my account?

I’m moving out of a rental property. How do I close my account?


Reporting Thefts of Service

What is “theft of service”?

What should I do if I suspect someone is stealing water?



Getting in Touch with Aquarion

I’ve had a great experience with Aquarion. How can I tell you about it?

I’ve had a not-so-great experience with Aquarion and I want to tell you about it.


 Establishing an Account

I’m purchasing a property served by Aquarion. How can I establish an account?

Your account will be established by the broker (real estate agent) or attorney’s office. Please ensure that your broker or attorney has called Aquarion with the closing date and information. And welcome to Aquarion!

I’m building a new home. How can I connect it to Aquarion’s water lines?

You can get the process started by filling out the “Inquiry for New Water Service” form found under “New Service.” And welcome to Aquarion!

I’m a landlord and want my tenant to pay for the water.

If you are a landlord with a commercial tenant, you may transfer billing to your tenant. Residential tenants may not have an account in their name.

Please ask your commercial tenant to call us at toll-free at (800) 732-9678. If the tenant fails to pay, the water service may be terminated for non-payment.

When the commercial tenant moves out of your property, he or she needs to notify us. We will then automatically place the account back in the landlord's name unless the landlord instructs us to shut off the service. There will be a fee to turn the water back on; please refer to the list of miscellaneous charges under "Water Rates" for more information.

I’m a tenant and I want the water bill in my name.

Commercial tenants may transfer billing to their name. Residential tenants may not have an account in their name.

To obtain an account, please call us toll-free at (800) 732-9678 with the following information:

  • Address where water service will be established (i.e. service address)
     
  • Billing address if different from the service address
     
  • Service start date (i.e. your move-in date)
     
  • The name of any other persons (e.g. business partner, bookkeeper) who will be authorized to access your account.

Closing an Account

I’m selling my home. How do I close my account?

Please have your attorney call Aquarion with the closing information. The numbers are (800) 732-9678

I’m moving out of a commerical rental property. How do I close my account?

To stop service at your current location, contact us with the date you wish the service to end and a mailing address where Aquarion can mail your final bill.


Reporting Thefts of Service

What is “theft of service”?

The term refers to a serious crime – tampering with or bypassing a meter in order to receive utility service free of charge. Aquarion has an aggressive program to stop the theft of service. It’s important for everyone to watch for people stealing utility services of any kind because it costs all customers money.

What should I do if I suspect someone is stealing water?

Please help Aquarion in pursuing utility thieves, preventing injury, and stopping increased rates due to utility theft. If you’re aware of any theft, please call us toll-free at (800) 732-9678.


Getting in Touch with Aquarion

I’ve had a great experience with Aquarion. How can I tell you about it?

Call us toll-free at (800) 732-9678. You may also e-mail us at aquarioncustomerservice@aquarionwater.com. We want to hear from you!

I’ve had a not-so-great experience with Aquarion and I want to tell you about it.

Call us! The only way we can improve our service to you is to understand when your needs are not met. You can reach us toll-free at (800) 732-9678. You may also e-mail us at aquarioncustomerservice@aquarionwater.com. We want to hear from you!