Customer Care

Customer Assistance Program

Need Help Paying Your Water Bills?

Since 2009, Aquarion Water Company of Massachusetts has had a Customer Assistance Program to assist eligible customers who are having difficulty paying their water bills. Each year, the first 400 customers who qualify can get a one-time voucher for $50. To qualify, customers must be receiving bills on a quarterly basis and be:

  • Either a homeowner in Aquarion's service territory or a contractual renter (water bill must be in tenant's name).
  • A recipient of benefits through one of these programs:
    • Emergency Aid to Elderly, Disabled and Children (EAEDC)
    • Supplemental Security Income (SSI)
    • Social Security Disability Insurance (SSDI)
    • MassHealth
    • Section 8 (Housing Choice Voucher Program)
    • Food Stamps
    • Fuel/Heating Assistance
    • Medicaid
    • Veteran's Benefits MGL c.115

Please note: Social Security retirement benefits alone do not qualify you for this program.

To Apply

If you qualify, click here to download the application. Complete and mail it as instructed, attaching your proof of eligibility.

More Information

For additional program details, please contact:

  • Mr. Vinny Harte
    Executive Director
    Wellspring Multi-Service Center
    814 Nantasket Avenue
    Hull, MA 02045

    phone (781) 925-3211
    fax (781) 925-9562
    Hours: 10:00 a.m. to 3:00 p.m., Monday through Friday


  • Aquarion Water Company
    (203) 445-7310
    (800) 732-9678