Customer Care

Water Infrastructure & Conservation Adjustment

Replacing aging infrastructure has always been a part of our capital project work, but more is needed. Beginning in April 2009, Aquarion Water Company customers began to see a new line on their water bills: a small surcharge in accordance with the Water Infrastructure and Conservation Act (WICA). This Act was designed to facilitate more timely replacements of aging infrastructure, such as old or problematic water mains, valves that manage the flow of water through the mains, Aquarion-owned fire hydrants, meters and leak-detection equipment.

What is WICA? The Connecticut Legislature approved the surcharge bill called WICA (Water Infrastructure and Conservation Adjustment) in 2007 to cover the replacement of water distribution system pipes and related infrastructure that have either reached the end of their useful life, or are negatively affecting water quality or service reliability. The legislation limits the surcharge increase to 5% in any given year, and 10.0% overall between full rate cases. For increases beyond these amounts, water companies must submit full applications for a formal rate case.

What are the benefits of WICA? The benefits of WICA to our customers are two-fold. First, you will see timelier, smaller increases to your water bill than you have experienced in the past. Second, you will benefit from enhanced quality and reliability, because improving our infrastructure enables us to improve our service and delivery.

How much is the surcharge? The current WICA surcharge is 3.64% effective October 1, 2017 and would apply to all customers. The WICA surcharge percentages are applied to the total current service and usage charge on your water bill and included in the total amount due. WICA may change during the year depending on infrastructure improvements and approval by PURA.

Our Commitment to You. All of our employees at Aquarion Water Company of Connecticut appreciate the important responsibility placed upon us to provide our customers with an ample supply of clean, healthy water that meets or exceeds quality standards required by state and federal public health agencies. Our commitment to you is to continue to provide high quality water with outstanding service, and WICA will allow us to achieve this.

If you desire more information about the surcharge, please contact us at (203) 445-7310 in the Greater Bridgeport area, or toll-free at (800) 732-9678.